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TERMS & CONDITIONS

1. Terms & Conditions of Trading

(Hybrid tone: clear for customers, firm for legal protection)

These Terms & Conditions of Trading apply to all purchases, orders, repairs, custom work, and services supplied by Lampfix (“the Company”). By placing an order, you agree to be bound by these terms.

These terms apply to both trade and consumer customers. Where you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

1. Title & Risk

  • Title to goods remains with the Company until all invoices and associated charges are paid in full.
  • Risk transfers to the Purchaser upon receipt of the goods.

2. Ordering, Quotes & Lead Times

  • Quotations are valid for 30 days unless otherwise stated.
  • Work begins only upon written instruction (e.g., purchase order or written confirmation).
  • Any work outside the original scope must be agreed in writing.
  • Lead times depend on workshop scheduling and supplier availability at the time of order.
  • Lead times are estimates only and do not constitute a contractual commitment.

3. Special Orders

Special Orders are items not regularly stocked but sourced on request through our UK supplier network.

  • Availability and pricing are confirmed before you commit.
  • Lead times are typically 3–7 working days, but may vary.
  • Once confirmed, Special Orders cannot be cancelled or amended.
  • Special Orders are non‑returnable, as suppliers do not accept returns.
  • If an item arrives damaged or incorrect, Lampfix will liaise with the supplier to resolve the issue.
  • Overseas sourcing is not available.

Consumer notice: Under the Consumer Contracts Regulations 2013, bespoke or specially ordered items are exempt from the 14‑day cancellation period. This exemption applies to all Special Orders.

4. Custom Work, Repairs & Upgrades

4.1 General Terms

  • All prices exclude VAT.
  • Items left with Lampfix are held entirely at the owner’s risk.
  • Lamps not collected by the agreed date may incur a £25 per week storage charge.
  • Lampfix may update these terms at any time.

4.2 Payment

  • Payment must be made in full before collection or delivery unless otherwise agreed in writing.
  • Work cancelled after commencement may incur stand‑down charges.

4.3 Guarantees

  • Repairs carried out by Lampfix are guaranteed for 1 year from the electrical test date (excluding misuse).
  • Bespoke manufacture is guaranteed for 3 years from the electrical test date (excluding misuse).
  • Guarantees do not cover damage caused by improper use, modification, or external factors.

5. Delivery

  • Delivery dates are provided in good faith.
  • The Company accepts no liability for delays beyond its control.
  • Delays do not entitle the customer to compensation or cancellation unless agreed in writing.

6. Damage, Shortage & Non‑Delivery

  • Any shortages or discrepancies must be reported within 3 days of delivery and confirmed in writing within 7 days.
  • Claims outside these timeframes cannot be accepted.
  • The Buyer is responsible for inspecting goods for defects that may cause damage or injury.

Consumer notice: If goods are faulty or misdescribed, you may have statutory rights to a repair, replacement, or refund.

7. Returns

  • Returns must include the correct Lampfix returns paperwork.
  • Goods must be in perfect condition to qualify for credit.
  • Returns are accepted within 30 days of purchase.
  • The following items are non‑returnable:
    • Clearance items
    • Custom‑made items
    • Cut‑to‑length cable
    • Bespoke orders
    • Bulk orders (6+ units of the same code) unless agreed in advance
  • Handling charges may apply.

This does not affect your statutory rights in relation to faulty goods.

8. Supply Chain Delays

  • Lampfix is not responsible for delays caused by suppliers, delivery partners, or third‑party specialists.
  • We will communicate anticipated delays where possible.
  • Delays do not constitute breach of contract.
  • Timelines may be adjusted accordingly.

9. Payment Terms, Bankruptcy & Liquidation

  • Payment is strictly due on presentation of invoice unless otherwise agreed in writing.
  • The Purchaser agrees to pay any costs incurred by the Company in recovering overdue amounts.
  • In cases of breach, insolvency, or inability to pay debts, the Company may cancel outstanding contracts and halt deliveries without liability.

10. Liability

  • The Company is not liable for damage or injury resulting from improper use or handling of goods.
  • The Company is not liable for loss of profit, contracts, or consequential losses of any kind.
  • Illustrations, descriptions, and weights are guides only.
  • Advice is given in good faith but without legal responsibility.
  • The onus rests on the purchaser to ensure the goods supplied are fit for his intended purpose.

Mandatory legal statement

Nothing in these terms limits or excludes liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any other liability that cannot be excluded under UK law

Liability cap

To the fullest extent permitted by law, the Company’s total liability for any claim shall not exceed the value of the goods or services supplied under the relevant order.

11. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control, including fire, flood, war, strikes, epidemics, or government action.

12. Governing Law

These terms are governed by English law. The English courts have exclusive jurisdiction over any disputes.




2. Using This Website


By using the Lampfix website, you agree to the following terms.

1. External Links

Our website may contain links to external sites for your convenience. Unless expressly stated, Lampfix does not approve, endorse, or have any affiliation with these third‑party websites.

Accessing external sites is at your own risk.

2. Cookies

Our website uses cookies to support essential functionality, improve performance, and enhance your browsing experience.

You may configure your browser to block cookies. Disabling certain cookies may affect website performance.

For full details, please refer to our Cookie Policy.

3. Acceptable Use

You agree not to:

  • upload malicious code
  • attempt to bypass security measures
  • interfere with website performance
  • scrape, extract, or harvest data
  • use the website for unlawful purposes

4. Intellectual Property

All content on this website — including text, images, graphics, product descriptions, and branding — is the property of Lampfix or its licensors.

You may not reproduce, distribute, or commercially use any content without written permission.

5. Website Availability

We aim to keep the website available at all times, but uninterrupted access cannot be guaranteed.


Lampfix Privacy & Cookie Policy

Last updated: February 2026

Lampfix (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you use our website, purchase from us, or contact us. It also explains how we use cookies and similar technologies.

By using our website or providing your information, you agree to the practices described in this policy.

1. Who We Are

Lampfix is a partnership registered in England. Registered address: Unit 6 Fen End, Stotfold, Hitchin, Hertfordshire, SG5 4BA. ICO Registration Number: ZA368917

For any data‑related enquiries, contact us via the Contact Us page or email mail@lampfix.co.uk.

2. The Personal Data We Collect

We may collect personal information when you:

  • create an account or place an order
  • request a service or repair
  • complete online forms or contact us
  • interact with us by phone, email, post, or in person
  • engage with us on social media
  • browse our website (device and usage data)

This may include:

  • name, address, email, phone number
  • business details (if applicable)
  • order history and payment details
  • communication records
  • device information (IP address, browser type, pages viewed)

We may also receive information from trusted third parties such as payment processors, delivery partners, fraud‑prevention services, and publicly available sources.

3. How We Use Your Information

We use your personal data to:

  • process and fulfil orders and services
  • manage your account and customer relationship
  • provide customer support
  • send service updates or legally required notices
  • improve our website and services
  • prevent fraud and maintain security
  • carry out internal analytics
  • send marketing communications (only where permitted)

We do not store full credit card details. Payments are processed securely by PCI‑DSS‑compliant providers such as Stripe and PayPal.

We may monitor communications (e.g., emails or calls) for training, quality assurance, and compliance.

4. Legal Bases for Processing

We process your data under one or more of the following legal bases:

  • Contract – to supply goods or services you have requested
  • Legitimate interests – e.g., improving services, fraud prevention
  • Legal obligation – e.g., tax and accounting requirements
  • Consent – for optional marketing or where required by law

You may withdraw consent at any time.

5. Sharing Your Information

We may share your data with:

  • delivery companies and logistics partners
  • IT and website service providers
  • payment processors
  • professional advisers (e.g., accountants, auditors)
  • marketing platforms (only with your consent)
  • fraud‑prevention and credit‑reference agencies
  • regulators or law‑enforcement bodies where required
  • third parties involved in a business sale or transfer

We only share what is necessary and ensure appropriate safeguards are in place.

We may also share anonymised, non‑identifiable data for analytics or reporting.

6. International Transfers

Some service providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards such as:

  • UK International Data Transfer Agreements (IDTAs)
  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions

By using our services, you acknowledge that such transfers may occur.

7. Your Rights

Under UK GDPR, you have the right to:

  • access your personal data
  • correct inaccurate information
  • request deletion (where applicable)
  • restrict or object to processing
  • request data portability
  • withdraw consent
  • lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact mail@lampfix.co.uk.

8. Data Retention

We keep your personal data only as long as necessary for:

  • fulfilling orders and services
  • legal, tax, and accounting requirements
  • fraud prevention and security
  • legitimate business purposes

Backups may retain deleted data for up to 6 months but are not used for any other purpose.

9. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

No online transmission is completely secure. If you believe your account has been compromised, contact us immediately.

10. Cookies & Similar Technologies

Our website uses cookies to provide a reliable, secure shopping experience.

10.1 What Are Cookies?

Cookies are small text files stored on your device. They help websites function, remember preferences, and understand how visitors use the site.

10.2 How We Use Cookies

We use cookies for:

  • essential website functionality
  • keeping your shopping basket active
  • secure login (for trade accounts)
  • understanding general website performance

We do not use cookies to personally identify you, and we do not sell or share cookie data with advertisers.

10.3 Types of Cookies We Use

Essential Cookies

Required for the website to function. These include:

  • session management
  • basket and checkout functionality
  • security and fraud‑prevention features

These cannot be switched off.

Analytics Cookies

Used to understand how visitors use our website so we can improve navigation and performance. Analytics data is aggregated and anonymous.

You can disable analytics cookies via your browser settings.

10.4 Third‑Party Cookies

Some cookies may be set by trusted third parties such as:

  • analytics providers
  • payment processors

These services may set cookies when their features are used.

10.5 Managing Cookies

You can manage or block cookies through your browser settings. Blocking essential cookies may affect website functionality.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The “Last updated” date will always reflect the most recent version.

12. Contact Us

For any questions about this policy or your data:

Data Protection Officer Lampfix Unit 6 Fen End Stotfold, Hitchin Hertfordshire SG5 4BA Email: mail@lampfix.co.uk