Last updated: 29 September 2026

These Terms & Conditions apply to the Lampfix website, purchases of goods, quotations, orders, repairs, restoration, bespoke work and other services supplied by Lampfix. They also contain our Website Use terms, Privacy Notice and Cookie Notice so that our main customer-facing legal information is kept together in one place.

1. Who we are

Lampfix is a trading name used by the partnership carried on by:

Brian E Smith, Esther E Smith, Laurie P Smith, Charlotte Smith, Deryck G Smith and Ingrid Smith, trading as Quintex and Lampfix.

Our principal place of business is:

Lampfix

Unit 6 Fen End

Stotfold

Hitchin

Hertfordshire

SG5 4BA

United Kingdom

Telephone: 01462 731 173

General enquiries and sales: sales@lampfix.co.uk

Data protection enquiries: mail@lampfix.co.uk

VAT Registration Number: GB224689247

ICO Registration Number: ZA368917

References in these Terms to “Lampfix”, “we”, “us” or “our” mean the partnership trading as Quintex and Lampfix.

A Consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

A Business Customer is any customer who is not a Consumer.

Where different rules apply to Consumers and Business Customers, these Terms say so clearly.

Nothing in these Terms removes or reduces any right or remedy which the law says cannot be excluded or restricted.

The Privacy Notice and Cookie Notice later on this page explain how we use personal information and storage/access technologies. They do not mean that you consent to processing simply by using the website where another legal basis or specific consent is required.

PART A — BUYING FROM LAMPFIX

2. Orders and contracts

Products and services shown on our website are invitations to place an order.

When you place an order, you are offering to buy the goods or services on the basis of the information shown to you and these Terms.

A contract is formed when we accept your order and issue an Order Confirmation, or when we dispatch the goods or begin providing the agreed service if that happens first.

If we cannot accept an order, we will tell you and refund any payment already taken.

Orders remain subject to stock availability, technical suitability and, where relevant, satisfactory assessment of the item or project.

Quotations are normally valid for 30 days from their date unless the quotation states otherwise.

If a quotation, Order Confirmation or other written agreement expressly varies these Terms, that expressly agreed wording takes priority for that particular order.

You are responsible for checking that the details on your quotation or Order Confirmation are correct and for telling us promptly if anything needs changing.

We may refuse or cancel an order where there has been an obvious pricing, specification or availability error. If payment has already been taken, it will be refunded.

For online Consumer orders, we will provide the required contract confirmation by email or another durable medium. Where information required by law has not already been supplied on a durable medium, it will be provided with that confirmation.

3. Prices and VAT

Lampfix supplies a substantial trade customer base and our website may therefore show ex-VAT prices for trade convenience.

VAT is charged at the applicable rate.

Where goods or services are offered to Consumers, the total price payable including VAT and any other mandatory taxes will be made clear as required by law.

Before an online order is finally placed, the customer will be shown the total amount payable, including VAT and any delivery or other mandatory charge that can reasonably be calculated at that stage.

Unless otherwise stated, prices are in pounds sterling.

Delivery charges are additional unless the order qualifies for free carriage or the product or quotation expressly includes delivery.

For remote, unusual or international destinations, additional delivery charges may apply. Where the exact charge cannot reasonably be calculated in advance, we will make clear that an additional charge may be payable and will agree it before proceeding where required.

A quotation may be revised before acceptance if the specification, quantity, delivery requirement or other material information changes.

4. Payment

Website orders are normally payable when the order is placed.

Other orders are payable in accordance with the payment terms shown on the quotation, invoice, account or Order Confirmation.

Payment card transactions may be processed for us by specialist payment providers. Where a payment provider processes the transaction, Lampfix does not normally receive or retain the customer's complete card details.

Business Customers with agreed credit facilities must pay invoices by the agreed due date.

We may suspend further supply to a Business Customer while overdue amounts remain unpaid.

Where permitted by law, overdue Business Customer debts may carry statutory interest, compensation and recovery costs.

5. Product information, specifications and advice

We take reasonable care to describe our products accurately.

Product photographs, finishes and colours may appear slightly different depending on lighting, natural material variation, plating, patination, manufacturing variation and the screen on which they are viewed.

Dimensions and specifications should be treated as subject to normal manufacturing tolerances unless expressly stated otherwise.

Where the exact dimensions, compatibility, load, electrical specification or other characteristic is important to your application, please check with us before ordering.

If you ask Lampfix to recommend a product or solution, you must give us accurate and sufficient information about the intended use.

We will exercise reasonable care and skill when providing advice. Some lighting repairs, component selections and adaptations cannot safely be determined remotely and may require physical inspection or trial fitting.

Electrical goods and components must be installed and used appropriately. Electrical work should be carried out by a suitably competent person where the nature of the work requires it.

Products are supplied for the specification stated on the relevant product page or documentation. If a product is required for a particular overseas market, certification regime or unusual application, please tell us before ordering.

6. Stock, lead times and availability

Stock figures and lead times are given in good faith.

Stocked goods will normally be dispatched in accordance with the delivery option selected and the published order cut-off.

Made-to-order, bespoke and Special Order goods may have longer lead times.

Quoted lead times are estimates unless we have expressly agreed that a particular date is essential.

If a delay occurs, we will provide updated information where reasonably practicable.

For Consumers, nothing in this section affects statutory rights relating to delivery within an agreed time or, where no time has been agreed, within the period required by law.

7. Delivery and collection

Available delivery and collection options and charges are shown on the website or quotation.

You are responsible for providing a complete and accurate delivery address.

If a delivery fails because the address supplied was incorrect, nobody was available where attendance was required, or for another reason attributable to the customer, we may charge the reasonable cost of redelivery.

For a Consumer, risk in goods normally passes when the goods come into the physical possession of the Consumer or a person identified by the Consumer to receive them.

For a Business Customer, risk passes on delivery to the agreed delivery address or on collection by the Business Customer or its carrier, as applicable.

Where goods are collected from Lampfix, collection must be made during the applicable collection arrangements or by prior agreement.

Delivery dates are not guaranteed unless we expressly agree otherwise.

We are not responsible for delays caused by events genuinely outside our reasonable control, but this does not remove any statutory right that a Consumer has where goods are not delivered within an agreed or legally required period.

8. International orders

We may supply certain goods internationally.

The customer is responsible for any import duty, local tax, customs charge or similar charge imposed by the destination country unless we expressly agree otherwise.

Goods are supplied to the standards and certifications stated in the relevant product information.

A product suitable for sale or use in the United Kingdom is not automatically certified for every overseas jurisdiction.

If you need a particular approval, certification or electrical standard, you must make that requirement clear before ordering.

We may refuse an export order where we cannot lawfully or practically supply the goods to the intended destination.

9. Special Orders, bespoke goods and cut-to-length products

A Special Order is a product that Lampfix does not normally hold in stock and obtains specifically in response to a customer's request.

For a Business Customer, a Special Order, bespoke product, custom-manufactured product or product cut to the customer's required measurement cannot normally be cancelled or returned once the order has been accepted unless Lampfix agrees otherwise in writing.

For Consumers, statutory cancellation rights continue to apply unless a legal exception applies.

The fact that Lampfix has specially ordered a standard product from a supplier does not by itself remove a Consumer's statutory cancellation right.

However, goods made to the Consumer's specifications or clearly personalised are normally excluded from the statutory cancellation right. This may include genuinely bespoke products and products manufactured, adapted or cut specifically to a customer's requested specification where the statutory exception applies.

This section does not affect rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

PART B — CONSUMER CANCELLATION AND RETURNS

10. Consumer right to cancel an online or distance order

This section applies to Consumers where the statutory cancellation right applies.

For goods, you normally have 14 days after the day you, or a person nominated by you other than the carrier, receive the goods in which to tell us that you wish to cancel.

For a service, you normally have 14 days after the day the service contract is entered into in which to cancel.

You do not need to give a reason.

You can cancel by making any clear statement that you wish to cancel. You can contact us by email, use our Returns form or use the Model Cancellation Form at the end of these Terms.

If you cancel goods, you must normally send or hand them back to us within 14 days after telling us that you are cancelling.

Unless the goods are faulty, incorrect or we have agreed otherwise, you are responsible for the direct cost of returning them.

Where the statutory cancellation right applies, we will refund the price paid and the cost of our least expensive standard delivery option. If you chose a more expensive delivery method, we do not have to refund the additional cost of that upgrade.

We may make a lawful deduction for loss in value caused by handling the goods beyond what would reasonably be permitted when examining them in a shop.

Refunds will be made using the original payment method unless you expressly agree otherwise.

Refunds will be made within the statutory timescale. For returned goods, we may wait until the goods are received back or until you provide evidence that you have sent them back, whichever occurs first where the law permits.

The statutory cancellation right does not apply in every circumstance. Relevant exceptions can include goods made to the customer's specification or clearly personalised and certain other goods or services excluded by law.

11. Lampfix 30-day goodwill returns policy

In addition to statutory rights, Lampfix offers a 30-day goodwill return period from delivery for eligible goods bought directly from Lampfix.

To qualify, goods should normally be:

• unused;
• uninstalled;
• undamaged;
• in a resaleable condition; and
• returned with their original packaging where reasonably applicable.

Subject to these conditions, eligible goods returned within 30 days of delivery can be exchanged or refunded for the price paid for those goods.

The following are normally excluded from the additional goodwill return policy unless Lampfix agrees otherwise:

• bespoke or custom-made goods;
• cut-to-length products;
• Special Orders;
• clearance goods;
• goods manufactured or altered specifically for the customer;
• goods that have been installed, used or damaged after delivery; and
• bulk purchases of 6 or more units of the same product code.

Those exclusions apply only to Lampfix's additional goodwill return policy. They do not remove any statutory cancellation or faulty-goods rights which apply.

Where Lampfix agrees, at its discretion, to accept a non-faulty return outside the normal 30-day return period, we may deduct a 10% restocking charge from the price paid for the accepted goods.

The 10% restocking charge does not apply to:

• a return made under a Consumer's statutory cancellation right;
• faulty or misdescribed goods;
• goods which do not conform to the contract;
• goods supplied incorrectly by Lampfix; or
• any other situation in which the law requires Lampfix to provide a remedy without that charge.

Return carriage for a goodwill return is the customer's responsibility unless we agree otherwise.

12. Faulty, damaged, missing or incorrect goods

Lampfix is under a legal duty to supply Consumer goods which conform to the contract.

Consumer rights relating to satisfactory quality, fitness for purpose, description and other statutory requirements are not restricted by these Terms.

If goods arrive damaged, incomplete or incorrect, please tell us as soon as reasonably possible so that we can investigate and put matters right.

We ask customers, where practicable, to report visible transit damage, shortages or incorrect goods within 7 days of delivery. This helps us investigate carrier and packing issues promptly, but it does not remove or shorten a Consumer's statutory rights.

Where a Consumer is entitled to reject, repair, replacement, price reduction or refund under applicable law, those statutory remedies apply.

Business Customers should inspect goods promptly and notify us of visible damage, shortages or incorrect supply within 7 days where reasonably possible, and notify us promptly after discovering any latent defect.

PART C — REPAIRS, RESTORATION AND BESPOKE WORK

13. Repair and restoration bookings

Lampfix undertakes suitable lamp repairs, rewiring, restoration and associated workshop work.

A website repair booking or payment secures the selected service, but the exact physical condition of an older lamp cannot always be established until we receive and inspect it.

The customer is responsible for arranging transport of the item to and from Lampfix unless we expressly agree another arrangement.

When an item arrives, we may assess its condition before work starts.

Where relevant, we will agree the intended repair, material choices or other important details with the customer before proceeding.

If assessment shows that additional or materially different work is required, we will obtain the customer's agreement before carrying out that additional work.

If an item requires work outside the service purchased or outside Lampfix's capability and no suitable revised arrangement can be agreed, we will not carry out the unagreed work.

Where no repair work has begun and the service cannot be carried out, the relevant service payment will be refunded.

14. Consumer cancellation of repair and other service contracts

A Consumer who buys a repair or other service at a distance normally has a 14-day statutory cancellation period beginning on the day the service contract is entered into.

If you cancel before any work has started, we will refund the service payment in full, subject to any separate goods or transport arrangements that have already been lawfully supplied.

If you want Lampfix to begin providing the service before the 14-day cancellation period has ended, you must make an express request that we begin.

That request does not need to be a general T&Cs checkbox at checkout. For a repair, it may arise when, after assessment, you clearly instruct us to proceed with the repair before your 14-day cancellation period has expired.

Payment for the repair or simply sending the lamp to us will not by itself be treated as an instruction to carry out unspecified additional work.

If, at your express request, we begin the service during the cancellation period and you subsequently cancel, you may have to pay a proportionate amount for the service actually supplied up to the time you tell us you are cancelling.

Where the law requires an acknowledgement that the cancellation right will be lost once a service is fully performed, we may ask you to provide that acknowledgement before completing the service during the cancellation period.

Nothing in this section removes any statutory right.

15. Items left with Lampfix

We will take reasonable care of items entrusted to us.

Older, antique and previously repaired items may contain worn, brittle, fatigued, corroded or otherwise weakened materials.

Lampfix is not responsible for pre-existing damage, inherent defects or deterioration which we did not cause, provided that we have exercised reasonable care and skill.

If inspection identifies a material risk to the item, we will take reasonable steps to discuss the position with the customer before proceeding where practicable.

Nothing in this section excludes liability where loss or damage is caused by Lampfix's negligence or failure to exercise reasonable care and skill.

16. Uncollected repair and workshop items

When a repair or other workshop item is ready for collection, we will notify the customer using the contact information held for the order.

If an item remains uncollected after the agreed collection date or a reasonable period after we notify the customer that it is ready, we may charge a storage fee of £25 per week, plus VAT where applicable, after giving reasonable notice.

We will make reasonable attempts to contact the customer before storage charges are incurred.

Any rights Lampfix has in relation to goods which remain uncollected for an extended period will be exercised only in accordance with applicable law and after appropriate notice.

17. Repair and manufacture guarantees

Lampfix repair work is covered by a 1-year commercial guarantee from the electrical test or completion date, as applicable.

Lampfix bespoke manufacture is covered by a 3-year commercial guarantee from the electrical test or completion date, as applicable.

These guarantees cover defects in Lampfix's workmanship within the stated period.

They do not cover faults caused by misuse, accidental damage, unauthorised modification, inappropriate installation or use, normal wear, consumable lamps, unrelated faults or pre-existing defects which were not part of the agreed work.

These commercial guarantees are additional to statutory rights and do not replace or restrict them.

18. Navigator 10-year warranty

Navigator products purchased from Lampfix are eligible for the Navigator 10-year warranty.

To activate the 10-year warranty, the Navigator product must be registered with Lampfix within 30 days of purchase.

If the product is not registered within that period, the normal 12-month product guarantee applies.

The Navigator warranty covers defects in materials or workmanship during the applicable warranty period.

Where a valid warranty claim is accepted, Lampfix may repair the product or replace the defective product, part or component.

Warranty repair will be carried out without charge.

Where appropriate, replacement or repair may use new, equivalent or suitable replacement components.

The Navigator warranty does not cover:

• replacement glass;
• natural variation or development in colour, finish or patina;
• installation or removal costs;
• accidental damage;
• misuse or inappropriate installation;
• faults caused by pests or insects; or
• consequential loss.

Where an original component is no longer available, Lampfix will make reasonable efforts to identify a suitable alternative. Where this is not possible, we will discuss the reasonable options available.

The Navigator commercial warranty is additional to statutory rights and does not restrict the rights of Consumers in relation to faulty or non-conforming goods.

PART D — BUSINESS CUSTOMER TERMS

19. Business Customer orders

This section applies only where the customer is acting in the course of business.

Special Orders, bespoke goods, customer-specific manufacture and cut-to-length goods cannot normally be cancelled after acceptance.

Any cancellation accepted by Lampfix is at our discretion and may be conditional on payment of reasonable costs already incurred or irrevocably committed.

Business Customers must ensure that goods are appropriate for their particular business application unless Lampfix has expressly agreed to specify the product for that application.

Agreed account discounts, credit arrangements and payment terms are specific to the customer and do not create an entitlement to the same terms for another customer or future order.

20. Retention of title for Business Customers

For Business Customers, ownership of goods supplied by Lampfix does not pass until Lampfix has received in cleared funds all sums due for those goods.

Risk may pass before ownership in accordance with the delivery provisions above.

Until ownership has passed, a Business Customer must take reasonable care of unpaid goods and must not deliberately dispose of them in a way that prejudices Lampfix's ownership rights.

This section is subject to applicable insolvency and other law.

21. Business Customer insolvency and non-payment

If a Business Customer fails to pay sums when due, becomes insolvent, enters administration or liquidation, ceases or threatens to cease trading, or otherwise gives us reasonable grounds to believe that payment is at material risk, we may, where legally permitted:

• suspend further deliveries or work;
• withdraw credit facilities;
• require payment before further supply; or
• terminate outstanding contracts.

Rights which have already accrued remain unaffected.

PART E — LIABILITY

22. Liability to Consumers

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

If you are a Consumer, Lampfix is responsible for loss or damage which is a foreseeable result of our breach of contract or failure to exercise reasonable care and skill.

We are not responsible for loss or damage which is not reasonably foreseeable.

If a Consumer uses goods or services for commercial or business purposes, Lampfix is not responsible under the Consumer contract for business losses such as lost profit, lost revenue, loss of business opportunity or business interruption.

Nothing in these Terms limits Consumer statutory rights.

23. Liability to Business Customers

This section applies only to Business Customers.

Nothing in these Terms limits or excludes Lampfix's liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot lawfully be limited or excluded.

Subject to those exceptions, Lampfix will not be liable to a Business Customer for indirect or consequential loss or for loss of profit, revenue, business, contracts, anticipated savings, goodwill or business opportunity.

Subject to the exceptions above, Lampfix's total aggregate liability to a Business Customer arising out of or in connection with a contract is limited to £2,000,000.

Within that overall limit, Lampfix's aggregate contractual liability for breach of data protection or confidentiality obligations is limited to £1,000,000.

These limitations apply whether the claim arises in contract, tort including negligence, misrepresentation or otherwise, to the extent permitted by law.

Lampfix is not liable for loss caused by:

• misuse of goods;
• installation contrary to instructions or applicable requirements;
• modifications carried out after supply without our approval;
• inaccurate or incomplete information supplied by the customer; or
• use of goods for an application or jurisdiction for which they were not specified.

Nothing in this section affects any liability which the law does not permit us to exclude or restrict.

PART F — GENERAL TRADING TERMS

24. Events outside our reasonable control

Neither Lampfix nor the customer is responsible for failure or delay caused by an event genuinely outside that party's reasonable control.

Examples may include severe weather, fire, flood, major transport disruption, war, civil emergency, strikes affecting third parties, epidemic, government action or major failure of essential infrastructure.

The affected party must take reasonable steps to minimise the effect of the event.

If an event causes a substantial or prolonged delay, any rights to cancel or terminate which apply under law remain available.

25. Complaints

If something has gone wrong, please contact us so that we have an opportunity to resolve it.

Email: sales@lampfix.co.uk

Telephone: 01462 731 173

Postal address:

Lampfix

Unit 6 Fen End

Stotfold

Hitchin

Hertfordshire

SG5 4BA

Consumer statutory remedies remain available regardless of our internal complaints process.

26. Severability and waiver

If a court or competent authority finds that part of these Terms is invalid or unenforceable, the remaining provisions continue to apply.

If Lampfix does not enforce a right immediately, that does not mean that the right has been waived.

A waiver relating to one matter does not automatically apply to another matter.

27. Assignment

Lampfix may transfer a contract or its rights and obligations to another organisation as part of a genuine transfer or reorganisation of the business, provided that this does not reduce a Consumer's rights.

A Consumer may transfer rights under a contract where the law permits or with our agreement.

A Business Customer may not assign a contract without Lampfix's written consent, which will not be unreasonably withheld where appropriate.

28. Governing law and courts

These Terms and contracts with Lampfix are governed by English law.

If you are a Consumer, this does not remove any mandatory protection available to you under the law applicable where you live.

Consumers may bring proceedings in any court which has jurisdiction under applicable law.

For contracts with Business Customers, the courts of England and Wales have exclusive jurisdiction unless Lampfix expressly agrees otherwise.

PART G — USING THE LAMPFIX WEBSITE

29. Website availability

We aim to keep the Lampfix website accurate, secure and available.

We cannot guarantee that the website will always be uninterrupted or error-free.

We may change, suspend or withdraw parts of the website where reasonably necessary.

Website maintenance or temporary unavailability does not affect contracts already formed.

30. Website information

Website content is provided to help customers identify and purchase suitable products and services.

We take reasonable care over product descriptions, dimensions, technical information and guidance.

General articles, guides and blog content are informational and may not deal with every individual application.

Where you require advice for a specific product, repair, installation or technical application, please provide the relevant facts so that we can advise appropriately.

Nothing in this section allows Lampfix to avoid responsibility for information which the law treats as part of a Consumer contract.

31. Acceptable use

You must not knowingly:

• introduce viruses, malware or other malicious material;
• attempt to gain unauthorised access to the website, accounts or systems;
• deliberately interfere with website availability or security;
• use the website for unlawful or fraudulent purposes;
• scrape, harvest or systematically extract website data for commercial exploitation without permission, except where applicable law permits it; or
• misuse another person's customer account or identity.

We may restrict access where reasonably necessary to protect the website, our systems, customers or other users.

32. Customer accounts

You are responsible for keeping your login details reasonably secure.

Please tell us promptly if you believe an account has been accessed without permission.

Trade pricing and other account-specific commercial information is intended for the relevant account holder.

We may suspend an account where we reasonably believe it is being misused or compromised.

33. Intellectual property

Unless otherwise stated, the text, photographs, product images, drawings, graphics, documents, branding and other content on the Lampfix website belong to Lampfix or are used with permission.

You may view and print website material for legitimate personal or internal business use.

You must not reproduce, republish, sell, commercially exploit or materially modify Lampfix content without permission except where permitted by law.

Lampfix trade customers and resellers may use Lampfix or Navigator product material where we have expressly permitted that use and subject to any brand or usage conditions we provide.

34. External links

The website may contain links to third-party websites or resources.

These links are provided for convenience or additional information.

Unless we expressly say otherwise, Lampfix does not control or endorse the content of third-party websites and is not responsible for their availability or independent content.

PART H — PRIVACY NOTICE

35. Who controls your personal data

The partnership of Brian E Smith, Esther E Smith, Laurie P Smith, Charlotte Smith, Deryck G Smith and Ingrid Smith, trading as Quintex and Lampfix, is the data controller for personal information processed by Lampfix unless we explain otherwise.

Our data protection contact is:

Lampfix

Unit 6 Fen End

Stotfold

Hitchin

Hertfordshire

SG5 4BA

Email: mail@lampfix.co.uk

ICO Registration Number: ZA368917

36. Personal information we collect

Depending on how you deal with us, we may collect:

• your name;
• business or organisation name;
• postal, invoice and delivery addresses;
• email address;
• telephone number;
• account and trade-account information;
• order, quotation, invoice and payment information;
• product and service history;
• repair and workshop records;
• photographs, videos and attachments you send to us;
• enquiries and correspondence;
• records of customer-service communications;
• marketing preferences;
• IP address;
• browser, device and website-usage information;
• account login and security information;
• delivery and tracking information; and
• other information you choose to provide.

We do not normally receive or retain complete payment-card details where payment is handled directly by a payment service provider.

We may receive information directly from you or from organisations involved in a transaction, such as payment providers, carriers, fraud-prevention providers and business contacts.

We may also use publicly available business information where appropriate for legitimate business-to-business purposes.

37. Why we use personal information

We use personal information where we have a lawful reason to do so.

This includes:

To supply goods and services

We use customer information to:

• provide quotations;
• process orders;
• take or reconcile payment;
• deliver or collect goods;
• perform repairs and other services;
• administer guarantees and returns; and
• communicate about an order or service.

The main lawful basis is performance of a contract or taking steps at your request before entering into a contract.

Customer service and account management

We use information to respond to questions, identify products, manage customer accounts and maintain our relationship with customers.

This may be necessary for a contract or for our legitimate interests in running and supporting the business.

Accounting, tax and legal obligations

We retain and process records where necessary to meet VAT, accounting, tax, legal and regulatory obligations.

The lawful basis is compliance with a legal obligation and, where appropriate, our legitimate interests in maintaining proper business records.

Fraud prevention and security

We may process information to verify transactions, secure accounts, prevent fraud and protect our website, customers and business.

We rely on legitimate interests and, where applicable, legal obligations.

Improving Lampfix

We may analyse enquiries, orders and website usage to understand our products, customer needs and website performance.

Where storage or access technologies are involved, we also comply with the applicable cookie and electronic-communications rules described below.

Marketing

We may send relevant Lampfix or Navigator marketing where permitted by law.

Depending on the circumstances, the lawful basis may be consent or our legitimate interests, together with the requirements of the Privacy and Electronic Communications Regulations.

You can opt out of marketing at any time.

38. Sharing personal information

We share personal data only where reasonably necessary.

Recipients may include:

• delivery and logistics providers;
• payment service providers;
• IT, website, hosting, email and cloud providers;
• customer-management and business-software providers;
• accountants, auditors and professional advisers;
• repairers, suppliers or subcontractors where their involvement is necessary for the customer's job;
• fraud-prevention, credit or security providers where appropriate;
• marketing or communications providers where lawfully used;
• HMRC, courts, regulators, law-enforcement agencies or other authorities where legally required; and
• a purchaser, successor or adviser involved in a genuine sale, restructuring or transfer of all or part of the business.

We share only the information reasonably required for the relevant purpose.

We do not sell personal data.

39. International data transfers

Some technology, payment, communication or cloud service providers may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we use an appropriate lawful mechanism.

Depending on the destination and provider, this may include:

• UK adequacy regulations;
• a UK International Data Transfer Agreement;
• the UK Addendum to approved EU Standard Contractual Clauses; or
• another safeguard permitted under UK data-protection law.

Further information about relevant safeguards can be requested from mail@lampfix.co.uk.

40. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, warranty, dispute and regulatory requirements.

Different information is therefore retained for different periods.

Order, invoice, accounting and transaction records will commonly need to be retained for a number of years after the transaction because of legal and tax obligations.

Repair and warranty information may be kept for the relevant guarantee period and for a reasonable period afterwards where it is needed to deal with a claim.

Customer-account data may be retained while the account remains active and for a reasonable period afterwards.

Marketing information is retained until you opt out or it is no longer appropriate to use it. We may retain a minimal suppression record after an opt-out so that we can respect your request in future.

Information no longer required is deleted, anonymised or securely disposed of in accordance with our systems and retention arrangements.

41. Marketing choices

You can ask us to stop sending marketing communications at any time.

You can use an unsubscribe facility where one is provided or contact us at sales@lampfix.co.uk.

Stopping marketing does not stop necessary service communications about an existing order, account, warranty, repair or legal matter.

Where marketing requires consent, you may withdraw that consent at any time.

42. Your data-protection rights

Depending on the circumstances and legal basis, you may have the right to:

• obtain a copy of personal data we hold about you;
• correct inaccurate or incomplete information;
• request deletion of information;
• restrict processing;
• object to processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• complain to the Information Commissioner's Office.

Some rights are subject to legal conditions or exemptions.

In particular, we may need to retain information despite a deletion request where the law requires us to keep it or where it is needed to establish, exercise or defend legal claims.

To exercise a data-protection right, contact mail@lampfix.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

43. Security

We use reasonable technical and organisational measures to protect personal information from accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal data is limited according to business need.

No internet or electronic system can be guaranteed completely secure, so please contact us promptly if you believe your account or personal information may have been compromised.

PART I — COOKIES AND SIMILAR TECHNOLOGIES

44. What cookies and similar technologies are

Our website uses cookies and may use other technologies which store information on, or access information from, a user's device.

These technologies help operate the website, maintain a shopping basket, support login and security, remember preferences and understand how the website is being used.

45. Strictly necessary technologies

Some cookies and similar technologies are necessary to provide a service requested by the user.

Examples can include:

• shopping basket functionality;
• checkout;
• login and account authentication;
• security;
• fraud prevention;
• remembering cookie choices; and
• technical operation of the website.

Where a technology is genuinely strictly necessary under applicable law, consent is not required.

46. Statistical analytics

We may use analytics to understand how people use the Lampfix website and to improve navigation, content and performance.

Where our use falls within the statutory statistical purposes exception, we may use the relevant storage or access technology without prior consent.

Where we rely on this exception:

• the sole purpose is statistical analysis of how the service or website is used with a view to improving it;
• users are given clear information about the use;
• users are given a simple and free means to object;
• personal data is limited to what is necessary; and
• individual-level information is not retained for longer than necessary for the statistical process.

If analytics or another technology is used for a purpose which does not meet an applicable exception, we will obtain consent where the law requires it.

47. Preference and functionality technologies

Some technologies may remember choices or adapt website appearance or functionality.

Where an applicable legal exception allows this without consent, we will provide the information and objection mechanism required by law.

Where the exception does not apply, we will obtain consent before using the technology where required.

48. Advertising, tracking and third-party technologies

If Lampfix uses storage or access technologies for advertising, cross-site tracking, remarketing or another purpose requiring consent, those technologies will not be used until the required consent has been obtained.

Third-party services used on the website, including payment, video, social or analytics services, may use their own technologies when their features are activated.

Where their use requires consent, the relevant technology will be controlled accordingly.

49. Managing cookies and objections

Where consent or a statutory right to object applies, the website will provide an appropriate way to exercise that choice.

You can also control many cookies through your browser settings.

Blocking strictly necessary cookies may prevent parts of the website, including basket, login or checkout functions, from operating correctly.

Changing a preference does not affect the lawfulness of processing already carried out before the change.

PART J — CHANGES TO THESE TERMS

50. Changes

We may update these Terms to reflect changes to the business, website, services or law.

The version applying to a purchase is normally the version in force when that contract was made, unless a later change is expressly agreed or required by law.

We will not retrospectively rewrite an existing contract simply by changing the webpage.

Changes to the Privacy Notice or Cookie Notice apply to ongoing processing from the relevant effective date where permitted by law.

The current version will show its last-updated date at the top of this page.

PART K — MODEL CANCELLATION FORM

51. Model Cancellation Form for Consumers

You do not have to use this form. Any clear statement that you wish to cancel is sufficient where you have a statutory right to cancel.

To:

Lampfix

Unit 6 Fen End

Stotfold

Hitchin

Hertfordshire

SG5 4BA

United Kingdom

Email: sales@lampfix.co.uk

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods or supply of the following service:

Goods or service: ______________________________________

Ordered on: ___________________________________________

Received on, where applicable: ___________________________

Name of consumer(s): __________________________________

Address of consumer(s): _________________________________

Signature of consumer(s), only if sent on paper: __________________

Date: _________________________________________________