We offer 30 days to return a non bespoke product if you are not satisfied with it.  For defective or incorrect products please notify us within 7 days of receipt and we will rectify the issue.

You cannot return cut lengths of cable, bespoke or special order products, see our Terms and Conditions of trading for more details.

When you send your product back to us, please advise the order number (prefixed 'SO') to help us identify the order and arrange the full refund.

Request a Returns Authorisation