RETURNS INFORMATION

We want returns to be straightforward.

In addition to your statutory rights, Lampfix offers a 30-day goodwill returns policy on eligible products bought directly from us.

Changed your mind?

If you no longer require an item, you can request a return within 30 days of delivery.

For our 30-day goodwill returns policy, products should normally be:

• unused and uninstalled;
• in a resaleable condition; and
• returned with their original packaging where reasonably applicable.

Once the return is received and checked, we will arrange an exchange or refund to the original payment method.

Return carriage for a non-faulty return is normally the customer's responsibility.

If we agree to accept a non-faulty return after the 30-day goodwill return period, this is at our discretion and a 10% restocking charge may be deducted from the value of the goods.

This restocking charge does not apply where you are exercising a statutory right.

Online Consumer orders

If you are a Consumer who ordered online, by telephone or otherwise at a distance, you may also have a statutory right to cancel your order.

For most goods, you have 14 days after receiving them to tell us you wish to cancel, followed by a further 14 days to return them. Your statutory rights are separate from, and are not reduced by, our 30-day goodwill returns policy. Legislation.gov.uk

Some products are excluded from the statutory cancellation right, including goods made to your specification or clearly personalised.

Products we do not normally accept under our goodwill returns policy

Our additional 30-day goodwill policy does not normally apply to:

• bespoke or custom-made products;
• cable or other products cut specifically to your requested length;
• Special Order products;
• clearance products;
• products made or altered specifically for you;
• products which have been installed, used or damaged after delivery; or
• bulk purchases of 6 or more of the same product code.

These exclusions do not remove any statutory rights that apply, including rights relating to faulty, incorrect or misdescribed goods.

Please see our [Terms & Conditions] for full details.

Faulty, damaged or incorrect goods

If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible and we will help put it right.

Where possible, we ask that visible delivery damage, shortages or incorrect items are reported within 7 days, as this helps us investigate the issue promptly. This is not a limit on your statutory rights.

Where Lampfix is responsible for the return, we will arrange or reimburse reasonable return carriage as appropriate. Consumers' statutory rights in relation to faulty goods are unaffected. Legislation.gov.uk

Refunds

Refunds are normally made to the original payment method.

For our goodwill returns, we aim to process the refund within 5–10 business days after receiving and checking the returned item.

Where a statutory cancellation right applies, refunds will be made within the period required by law. We may be entitled to wait until the goods are returned or you provide evidence that they have been sent back. Legislation.gov.uk

To start a return, please complete the form below.

If you're unsure whether your item can be returned, please contact us on 01462 731 173 or sales@lampfix.co.uk.