Our Privacy Policy

Last updated 24 May 2018.

 

Lampfix (“we’ or “us” or “our”) is committed to protecting your privacy.  Our Privacy policy explains how we collect, use and protect information about you in the scenarios that are described in section 2 below. By taking any of the actions listed within that section, you agree that we may collect and use your information in the ways described in this privacy policy.

 

Topics covered in our privacy policy:

1. Who we are

2. How we collect information

3. What we use your information for

4. Sharing your information

5. Cookies and Traffic data

6. Accessing, updating or deleting your personal information

7. Security and storage of information

8. Transfers outside Europe

9. Other Sites

10. Children Protection

11. Changes to our privacy policy

12. Further Information

     

1. Who we are

We are partnership registered in England. Our office and premises address is Unit 6 Fen End, Stotfold, Hitchin Herts SG5 4BA.  We are registered on the Information Commissioner's Office Register of Data Controllers under registration number ZA368917.  This registration covers all of our different business partnership trading names.

For details of how to contact us, please refer to the Contact Us page.

 

2. How we collect information

We will collect information from you if you:


register to use our website; this will include your name, address, email address and telephone number. We may ask you to provide additional information about your business and preferences on a voluntary basis;

 

place an order for products or services on our website, this will include your name (including business name), address, contact details (including telephone number and email address) and your payment details;

 

complete online forms (including callback requests), take part in surveys, write posts on any message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time

 

provide your contact details when registering to use or accessing any product or service we provide;


provide your contact details verbally over the telephone to one of our personnel;


provide your contact details verbally or on paper during a face-to-face meeting with one of our personnel;

 

contact us offline for example by telephone, fax, email or post;

 

visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies (as described in section 5 below).

 

3. What we use your information for

We will use your personal information to provide any information on services that you have requested or any products that you have ordered.  We may also contact you for feedback on your use of our products, services or our website.

 

We may use your personal data for internal purposes such as auditing, data analysis, and research to improve Lampfix’s products, services, website, and customer communications.

 

We  never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing (currently Sagepay and Paypal), including for recurring payment processing.

 

If you enter into a prize draw or competition, we may use the information you provide to administer those programmes.

 

We may also use your information to send important notices, such as communications about purchases and changes to our terms, conditions and policies.  Because this information is important and sometimes critical, you may not opt out of receiving these communications.

 

Marketing

From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you.  We may also share your information with our group companies, business partners and other carefully selected third parties so that they (or we) can contact you with information about their products or services which we feel may be of interest to you.  We or they may wish to contact you for this purpose by telephone, post or email. We have assessed that either consent or legitimate interests is the most appropriate basis to process your data in this way. We keep this assessment under review and repeat it if circumstances change.

 

You have the right at any time to stop us from contacting you for marketing purposes.  If you wish not to be contacted by us you can send us an email with your request to [email protected]

 

4. Sharing your information

We use several third-party service providers (Subprocessors) to process Personal Data. We commit to only using Subprocessors in compliance with Data Protection Legislation. This use will be covered by a contract between Lampfix and the Subprocessor that provides guarantees to that effect.


We may share your information with:

our suppliers, business partners and group companies from time to time so they can provide you with any information, products or services that you have requested. We may also share your information with our business partners for marketing purposes as described in paragraph 2 below.

third parties which supply services to us or which process information on our behalf (for example, payment providers, software providers and website hosts where relevant). These third parties may have incidental access to your information, but we will ensure that they keep your information secure and do not use it for their own purposes.

another organisation if we sell or buy (or negotiate to sell or buy) any business or assets.

another organisation to whom we transfer our agreement with you.

with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.


We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you.


We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.


Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties.


For further information on our sub-processors please refer to our list of Third-Party Data Processors.


5. Cookies and Traffic Data

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive.  They are widely used in order to help websites work, or work more efficiently, as well as to provide general usage information to the owners of the site.  We're currently looking into making further improvements to our privacy policy and how cookies are managed on our website, so please check back here for updates.

 

There are different types of cookies

Session Cookies  - We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant) and we also use session cookies in the VSP Admin reporting system to remember customer information used to complete transactions through the VSP Terminal.  Our session cookies may contain your customer account number, company name and email address.  These session cookies are deleted when you close your browser or leave your session in the product or service.

 

Persistent Cookies - Persistent cookies enable our website, product or service to “remember who you are” and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.

 

Web analytics and similar services - Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

 

We also use cookies and similar software known as web beacons or pixels to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased.  These web beacons collect limited information which does not identify particular individuals.  It is not possible to refuse the use of web beacons.  However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

 

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

 

How to disable cookies

Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. 

Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.

 

For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website www.youronlinechoices.co.uk.

 

6. Accessing, updating or deleting your personal information

You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on lampfix.co.uk. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact us at Data Protection Officer, Lampfix, Unit 6 Fen End, Stotfold, Hitchin, Herts SG5 4BA or by email at [email protected] to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).

If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact If you request a copy of your information you will need to pay a statutory fee which is currently £10.

Safety Retention Period: we retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems. See 8. Security and storage of Information for more details.

 

7. Security and storage of information

We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in details in our Security Policy.

 

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

 

Some communications sent over the internet, such as email, may not be secured unless they are encrypted.  Although we do our best to monitor and improve how we protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission of data to our site is at your own risk. 

 

If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe - we will not share this password with anyone.

 

Data Retention

Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.

 

Browser Data: we will only retain this data for a short period of time, generally 6 months, unless we need to archive it in relation with a legitimate concern related to the security or performance of our services, or as required by law.

Safety Retention Period:

As part of our Security Policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, or after you delete any personal information from your online account, it may not be immediately deleted from our backup systems. It could remain stored for up to 6 months, until it is ultimately destroyed.

We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, except if you or the law require us to do so.

 

8. Transfers outside Europe

Personal data in the European Union is protected by data protection laws but other countries do not necessarily protect your personal data in the same way.  Our website and some of our products or services or parts of them may be hosted in the United States and this means that we may transfer any information which is submitted by you through the website, product or service outside the European Economic Area (which means all the EU countries plus Norway, Iceland and Liechtenstein) ("EEA") to the United States. When you send an email to us, this may be stored on email servers which are hosted in the United States, if we do this, we will take steps to ensure that our hosting provider uses the necessary level of protection for your information but if you do not want your information to be transferred outside the EEA you should not use our website, product or service or contact us via email.

 

9. Other Sites

If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.


10. Children Protection

Our website, services and contents are not directed to children, and we do not knowingly collect or process children-related data. If we learn that we have collected or received such data without parental consent, we will delete it immediately.

 

11. Changes to our privacy policy

We may update this Privacy Policy from time to time, in order to clarify it, or to comply with legal obligations. The "Last Updated" mention at the top of the policy indicates the last revision, which is also the effective date of those changes. If you continue to use our services after such a change, you agree to our updated policy. We will always update the privacy policy on our website, so please try to read it when you visit the website.

 

12. Further Information

If you would like further information about data protection, or if you would like to view the register of Data Controllers, you can visit the Information Commissioner's site at www.ico.gov.uk.


If you have are any question regarding this Privacy Policy, or any enquiry about your personal data, please reach out to the our contact us page on this website or contact us at:

 

            Data Protection Officer

            Lampfix

Unit 6 Fen End

Stotfold, Hitchin

Hertfordshire

SG5 4BA

 

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